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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-15-2025 06:33 PM

HP Recommended

This printer had a 6 months trial of Instant Ink with HP but, been around for 2 years and this printer I can’t get it to connect to the HP smart app, and the lights for tricolor, wifi, and information button are flashing orange lights with the wifi flashing blue. What do I do?

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4 REPLIES 4

‎08-15-2025 06:57 PM

HP Recommended

Hi @memaurivoaue 

This error could be related to Ink cartridges, sometimes they get some dust and you need to clean.

 

Remove cartridges from the printer and follow steps from the next video:

>> https://www.youtube.com/watch?v=PN9s2mdrs5c&ab_channel=LDProducts

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
Troubleshooting 101: Clean the contacts or clean the print head?
Troubleshooting 101: Clean the contacts or clean the print head?
youtube.com/watch?v=PN9s2mdrs5c&ab_channel=LDPr...
Can't get your ink cartridge to work? The two most common culprits are recognition errors and print quality issues. LD Products shows you how to tackle both in this handy quick tip video. If your cartridge isn't recognizing in your printer, there might be tape residue or finger print oil on the ...
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‎08-15-2025 07:06 PM

HP Recommended

Hi, so i tried it twice and it didn’t work. What else do you have? Thank you for responding.

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‎08-15-2025 07:07 PM

HP Recommended

Hi, so i tried it twice and it didn’t work. What else do you have? Thank you for responding.

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‎08-16-2025 12:25 AM

HP Recommended

If the cartridges were installed in the printer while it was covered by the instant ink trial, they will not work if the printer is no longer under subscription and you will need to purchase new retail cartridges.

 

Please keep in mind that experts here are all volunteers. We would love to spend every minute helping people but we have lives and jobs outside this forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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