How do I get a refund on my ink cartridge

[printzero]

Hello, A few months ago I bought a replacement HP 301 XL cartridge for my printer. It is a true HP cartridge. Yesterday I tried to replace this into my printer  but it would not work (ie it was not recognised). Today I bought another one and everything works fine so my previous cartridge must be defective. How do I get a refund for this?

[Roopa-S]

@printzero

Thank you for being a part of HP Forums,

It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query.
 

Since this is a cartridge issue, please contact HP Support regarding the replacement.

Click on this link – http://www.hp.com/contacthp/  
Select the product type. 
Enter the serial number of your device or select let HP detect your product option. 
Select the country from the drop-down. 
You should see the HP Support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you.

If you would like to thank us for our efforts in helping you, feel free to give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, 
followed by clicking on the “Accept as solution” button.
Have a great day! 

[printzero]

Thanks for the reply. However I tried that. All I get is that my printer is out of warrenty and the site offers a fee-based solution (which is more than I paid for the ink cartridge). This is NOT a solution! The cartridge is at fault and I wanr to get a refund (for the INK not the printer)

[Roopa-S]

@printzero

We have limited support boundaries in the support community as of now. In order to resolve the issue we have to elevate the case to next level, I will share you few details through a private message.    

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.