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‎03-24-2020 08:12 PM

HP Recommended
Product: HP 951XL

Our HP Officejet Pro 8100 recently registered an error for the cyan cartridge. I went through all the troubleshooting -- cleaning the contacts, checking for a firmware upgrade, etc. -- and the printer works fine with a new cyan cartridge; however, the defective 951XL (CN046AN) has a label on it saying "Warranty ends 2021/08", and the printer's web page says it was first installed in November of last year. I've spent over an hour searching on the HP website and cannot find a simple answer of how to get a replacement cartridge. Is there some magic key I need?

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1 REPLY 1

‎03-25-2020 12:24 AM

HP Recommended

You need to find proof of purchase for a defective cartridge and contact seller for replacement.




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