How do I receive Support by HP?

WhatCanIChoose · ‎10-10-2021

Heyho,

#spoiler: the following section is mostly HP-rant

I have recently bought a used Samsung printer and wanted to set it up today, but unfortunately nothing seems to work.

So I decided to get support and to my greatest (!) horror I realized, that HP does support Samsung printers. I got to say, I have a very bad history with HP as I have had a HP printer previously (which convinced me to never, ever buy an HP printer again) and have had a lot of contact with the HP support for my laptop, where the HP support without my consent reinstalled bloatware, I had previously uninstalled and very experimentally changed settings in my registry, which led to even more failures than I had before. Oh yes, and the original problem - never solved. Not after I had them remote control my laptop for several hours and invested even more time in following their troubleshooting guidance. So one advice for everyone who is familiar with PCs: Never let the HP support remote control your device, do every step yourself or at least watch your screen while they are in remote and always be ready to cancel it. Okay, let's continue to the real problem.

#Here the important part begins

So I have a Samsung CLP-325 now. The warning LED is constantly red. I can connect it to the PC via USB, the driver installation works fine (it's recognized as a CLP-320 series printer) and if I run the 'Samsung Printer Diagnostics' tool, it does not detect any errors (even though the printer seems to know that there are some?). There is paper in the tray (A4), but when I try to print a test page, nothing happens. Funnily in the driver install setup it asks you if you want to print a test page. If you do so and give feedback that it wasn't successful it pauses for some seconds as if it was doing something - and just prompts you to print a test page again.

Also, I can't connect the printer in the Samsung Easy Printer Manager.

I further wanted to test if I could connect it directly via LAN, so I broke open the network slot on the PC, but it doesn't seem to have a RJ45 plug? It's just empty behind it. Is there a way to connect it to the network or do they really sell laser printers (which are really complex machines!) without the really, really cheap addition for network integration to charge higher prices if you want to have it? I don't know that, but if it would be the case that would be ethically more than questionable.

This is not the way we become eco-friendly - this is a waste of resources!

And one of the other main problems: I'd try to get help from the HP support (even though I don't trust it), but when I enter the serial number in their form, they seem to not be able to trace it to the product. And as far as I could see, that's a dead end there - I couldn't see any options to contact the support without going through the serial number. If you know of a possibility to do so, please let me know 🙂

Okay, before I drift away again, I'll just send it as it is. If you have any more questions or suggestions, I'm at your disposal.

Have a great and sunny Sunday!

Best

Carroll

Dragon-Fur · ‎10-10-2021

@WhatCanIChoose

Welcome to the HP Community.

This product was introduced in 2017 - the printer is no longer in Warranty.

HP Support accepts repair claim submissions for devices in Warranty.

Printer:

Samsung CLP-325 Color Laser Printer series

What about the RJ45 LAN port?

This printer does not include the Ethernet option.

What?

Samsung CLP-320 Color Laser Printer series - User Guide

Page Introduction-24

For those reading

If you have an In-Warranty device and want to submit a case to HP...

HP Support - Technical Support for Devices in Warranty

Reminders

Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
HP Phone numbers you find on the Internet have likely been hijacked.

Out of Warranty? What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

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Tell us what you have tried to fix the problem.
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Post New Question

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Submit a case for Warranty Support / Repair to HP Support.

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Submit information / case online
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Select a method and contact HP Support…

Open website HP World-Wide Support

Select your region and follow the prompts

Regional Links

USA / Canada > HP® Customer Support - USA

UK > HP® Customer Support - UK

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>>> HP Support on Facebook >>> HP on Facebook

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Some regions offer WhatsApp

NOTE: Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video: WhatsApp - HP Support

WhatsApp Help Center

NOTE: There might be delays – read the FAQ

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for HP Community > Hover mouse over Support

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Register your product during first setup or soon afterwards

READ >> Register HP Product and Registration FAQ

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HP Care Pack Registration Page

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Check the Warranty on your product

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If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

If necessary, Select your Country on the main website page or at the bottom (click Flag)
Scroll down > To the right of Check multiple warranties, Click Continue
Enter the Serial Number and Country for one or more devices / systems to be checked
Check the box to verify you are "Not a robot"
Click Submit (at bottom of list entries)
When the page opens, Click View Details

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Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.

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HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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Samsung CLP-325 Color Laser Printer series

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Dragon-Fur

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