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Locked

‎04-29-2019 03:07 PM

HP Recommended
Product: HP P57750DW
Operating System: Microsoft Windows 10 (64-bit)

How do I reset the EWS password on P57750DW?

1 person had the same question
3 REPLIES 3

‎04-29-2019 05:31 PM

HP Recommended

You can try resetting printer to factory defects. If the instructions below do not work I suggest you call HP support as they may be able to provide a reset sequence. 

57750 clear.jpg

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‎05-01-2019 06:34 AM

HP Recommended

Thank you Repairatrooper, but your snip is from the wrong machine. I did not have two "setup" icons. I did some more digging and found the instructions for the P57750DW as follows:

 

Capture.JPG

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‎05-01-2019 06:45 AM

HP Recommended

When I followed the instructions given in the User Guide, there was a problem. The restore menu asks you what you wish to restore: Copy, Scan, Fax, Photo, or Network - "Restore Factory Defaults" is not one of the options. Reseting the Network did not reset the EWS password. I'm still locked out!

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