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‎04-03-2023 04:30 PM

HP Recommended

I had an error code telling me I had a paper jam. I looked everywhere. I didn’t. Internal messages printed okay. When I tried printing an external job is when it said paper jam. I was able to print copies, so I know there is no jam. Then I tried re-starting the printer and then turned it back on. It said I did not turn it off properly. I touched the off button and three days later still had not shut off. Then I got error code 0x61000004a. Contact HP. 

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2 REPLIES 2

‎04-06-2023 03:14 AM

HP Recommended

@GaryF098 

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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‎04-06-2023 07:22 AM

HP Recommended

Examine the vent area located on top of the ink cartridge, next to the HP logo. If any of the ink cartridges have clogged vents, use a pin to clean the vents. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.

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