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‎08-14-2026 07:11 PM

HP Recommended
Product: HP Smart Tank 7602r All-in-One Printer

My printer stopped printing ble and it was replaced, but I don’t find directions to return the original 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2026 02:29 AM

HP Recommended

Hi @julie12196,

 

Thank you for your patience while we checked on this.

 

The replacement printer box should contain all the necessary information and instructions for returning your original printer. Please follow the return instructions provided with the replacement unit and take the package to your nearest FedEx location.

 

Please make sure to return the original printer within 15 days of receiving the replacement. If the original printer is not returned within this timeframe, a charge may apply.

 

If you have any difficulty locating the return instructions in the replacement box, please let us know and we'll be happy to assist further.

 

Take care and have an amazing day!

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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2 REPLIES 2

‎08-16-2026 07:32 AM

HP Recommended

Hi @julie12196,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

Let me check with the team regarding this and get back to you with an update.

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No

‎08-17-2026 02:29 AM

HP Recommended

Hi @julie12196,

 

Thank you for your patience while we checked on this.

 

The replacement printer box should contain all the necessary information and instructions for returning your original printer. Please follow the return instructions provided with the replacement unit and take the package to your nearest FedEx location.

 

Please make sure to return the original printer within 15 days of receiving the replacement. If the original printer is not returned within this timeframe, a charge may apply.

 

If you have any difficulty locating the return instructions in the replacement box, please let us know and we'll be happy to assist further.

 

Take care and have an amazing day!

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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