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HP DeskJet Ink Advantage 3790 All-in-One Printer
Microsoft Windows 11

Printier keeps printing random status reports
Product: hpdeskjet 3790
Operating System: Microsoft Windows 11(64-Bit)
My hp deskjet 3790 is installed with a WiFi  the Printer randomly prints out multiple status reports  often several sheets . i don't need or want
How do i turn off printer status reports auto print

1 REPLY 1
HP Recommended

@tal47, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is printing unwanted reports automatically. Is the printer connected to a secure wireless network?

 

For now, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Let us restore the settings to defaults.

Note: The settings on the printer will be deleted and has to be reconnected to the network.

 

Hold the wireless and the cancel button together for 3 seconds and release them.

 

To reconnect the printer to the network, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.