How do you fix error 0x61011bed for an hp office-jet 7610 printer. I tried everything please assist.

[MI2244]

Please assist on how to fix the printing error 0x61011bed issue on my printer, it was working fine till today. I tried turning it on and off, disconnected the cable and all but still doesn't work.

[wpc9194]

This started just after a print head alignment attempt 

[Betty0610]

@MI2244

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[wpc9194]

Your suggestions didn't resolve this issue. This started just after I preformed a print head alignment, so this is a HP software inflicted issue. 

[Betty0610]

@wpc9194

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂