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‎03-12-2020 09:01 PM

HP Recommended
Product: HP Ink Tank Wireless 415
Operating System: macOS 10.14 Mojave

So I've got a new ISP and my wireless printer can't access the network anymore (new ISP's password requirements can't use the old password). I've been reading on this site on tips and I was able to get the printer back online.

 

However I noticed that some functions are locked on the Embedded Web Server (EWS) and I can't remember or find and references for that login, hence I needed to factory reset the printer. But in doing so, I need the login/password for EWS, and there seems to be no hardware switch to reset the printer.

 

I've tried the X + Wifi buttons to "reset" the printer and it does reset, but it still seems to ask for a login. Please help. Thank you

1 person had the same question
1 REPLY 1

‎03-16-2020 01:06 PM

HP Recommended

@willerbee, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue, this requires remote assistance to further isolate and resolve the problem.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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