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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-02-2019 08:30 PM

HP Recommended
Product: HP Deskjet Ink Advantage 4515 e-All-in-One Printer

Printer was purchased in UHP AE and was using ink cartridge HP 650. Now moved to India where HP 650 is not available and HP 678 is advised as replacement. However, printer gave the message "ink cartridge not recognised". Also, LCD screen is hanging with this message. Pe.rhaps regionalisation is required but how to do it? I can not connect wirelessly as LCD screen is stuck.

2 people had the same question
2 REPLIES 2

‎05-02-2019 10:24 PM

HP Recommended

hi @hs48 , 

 

Thanks for your mesage. Sorry to hear your experience

 

Please connect with HP online for further guidance to regionalize your printer. 

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

 

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‎05-03-2019 05:24 AM

HP Recommended

Hi,

Get a full set of genuine HP ink cartridges for your new region and have the printer connected to a computer, the contack HP Support in India to perform pen regionalization for your printer.

 

Follow below steps to dispute due to “issue with my accessories, software, erc.) and explain that you would need a region reset due to moving a country, the contact details will be sent once verified:

https://support.hp.com/sk-en/document/c05084516

 

Shlomi



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