• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 5258
Microsoft Windows 7 (64-bit)

Hello, I purchased an HP printer years ago and told myself never again.  Well, here I am again having difficulty using  refilled cartridges.  Message:  The indicated is an "older generation cartridge that does not work on your machine" which translates to HP's desire to corner the market on cartridges for their printers.   Looks like they pulled this trick each fall from 2016 forward.  No fixes are out there yet for my printer.  

 

I just wrote a reply to this post.  Where, pray tell, is it?  Did you not want me to report on the fact that the supposed Firmware update and workaround given to me by HP was really the exact one used for my setup on 10/11?   The same one that gave me the error message in the first place?  Here is that response:

Response:

Here is the link to update the firmware as a workaround for this issue https://support.hp.com/us-en/drivers/selfservice/hp-officejet-5200-all-in-one-printer-series/1409573...

 

Did you also not want me to report that I received no response when I messaged back about the above?  Will this post be lost as well?  I am taking a copy of it just in case. 

HP please, some of us are mere peons trying to get by with a cheap printer.  Do you really have to make our lives H***?  I don't drive and taking the bus way out to Costco or other Office Supply stores is a 2 hour round trip. 

 

 

1 REPLY 1
HP Recommended

@PrinterPawn,

 

Thank you for posting in the community. I reviewed the post.

 

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

 

Thank you for visiting the HP support forums

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.