-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- How to load 3x5 cards into, and print 3x5 cards from the Env...

Create an account on the HP Community to personalize your profile and ask a question
08-15-2017 04:23 PM
Here is the relevant section of my live chat last night with the HP expert:
9:42 PM Kush: Let me check printer specification whether the printer supports 3x5 cards or not.
9:45 PM Kush: The printer supports: Letter, Legal, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
9:48 PM Kush: The paper size does not support by the printer....
9:48 PM Kush: That you are trying to use 3x5.
"Kush" was quoting from the paper handling specs listed on the website ("• Paper sizes supported: Letter, legal, 4x6 in, 5x7 in, 8x10 in, No. 10 envelopes.") When you said, 'The specs say 3" x 5" to 8.5" x 14",' what spec sheet were you quoting from.
It's true that the instructions URL you referenced says to center index cards. But it seems to assume no cards smaller than 4x6, since it assumes the width guides can be closed to rest against the edges of the cards and the physical guides don't close to a width smaller than 4". One can more-or-less center 3x5 cards width-wise between the guides, but it is physically impossible to fulfill the second requirement noted in the instructions: "gently slide the paper width guides inward so that they lightly rest against the edges of the cards". So there would still be 1/4" of wiggle-room on either side that can make for a bad feed -- and a bad print job. And success feeding one card in wouldn't guarantee success with the next.
So, to summarize, if the specs do indeed say the 5560 can handle 3x5 cards, then I'd assume it must be able to. But until you can show me where HP definitively and officially says that is the case, the only evidence that that is so seems to be the listing of 3x5 cards on the printer screens paper choice menu. Meanwhile, the website and HP live chat "expert" Kush both say the 5660 does not support 3x5 cards. So the simplest explanation seems to be that it doesn't support 3x5 cards and that HP just included it in the printer screen menu software because it was too much trouble to prune it from that list. I would love to be proven wrong -- for a long time I assumed I was. But my head has hit brick walls so often in the last 24 hours that I've been converted to the negative view and require evidence to be converted back.
02-20-2018 08:59 AM
I see your post is from Aug. 2017....I am having the same issue, have tried inserting every which way! I know that when I first purchased this printer I printed index cards. Have you had any luck resolving this issue?
10-11-2019 10:05 PM
This machine does not take 3x5 cards. The menu says it does, because HP put the same menu software onto this machine that it put on machines that do take 3x5 cards. That's why the Best Buy salesman, not knowing any better, told me the machine would do 3x5 cards. Someone recently posted something about using erasers as shims around 3x5 cards in the 4x6 photo tray to hold them securely, and then making sure that whatever word processor you're using mapped out the appropriate 3x5 print area on the 4x6 paper size on your computer screen. I don't know if that would work or not, or if the paper handling arms of the printer are wider than 3" so that they would not grip the cards coming thru. Bottom line: HP not only messed up in putting misleading information on the media list in the menu to save a buck but further messed up in not posting a clear concise explanation of the problem on this bulletin board. Half the HP tech reps I talked to when I was originally trying to figure out what the problem was didn't know the answer themselves. HP, like many a corporation, is not about proactive customer service.
- « Previous
-
- 1
- 2
- Next »