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‎08-17-2020 10:13 AM - edited ‎08-17-2020 10:57 AM

HP Recommended
Product: HP Laser Jet Pro M277dw
Operating System: Microsoft Windows 10 (64-bit)

Hello I am using M277dw laser jet printer in Saudi Arabia. I recently replaced the cartridges which are for middle eastern zone, but printer gives incompatible cartridges error. How do I do a reset?

1 person had the same question
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Accepted Solutions

‎08-17-2020 10:58 AM

HP Recommended

If it can be done, you will need to talk directly with HP tech support as they have to provide a key sequence to do this. I know it is possible for ink products, but I am not sure they offer the same ability with Laserjet products.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎08-17-2020 10:58 AM

HP Recommended

If it can be done, you will need to talk directly with HP tech support as they have to provide a key sequence to do this. I know it is possible for ink products, but I am not sure they offer the same ability with Laserjet products.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-18-2020 05:14 AM

HP Recommended

Thanks for your advice. It wasn't a difficult solution at all but somehow HP likes to complicate it for no obvious reason. Cheers!

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