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‎03-16-2019 02:24 PM

HP Recommended
Product: OfficeJet 8620
Operating System: Microsoft Windows 10 (64-bit)

Adhesive label stuck in OfficeJet 8620. Label is visible from back but will not pull out. Label is not visible from opening the front ink door. Is there a way to open the printer further than the back and front ink access? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2019 04:24 PM

HP Recommended

Used a thin non-metallic spatula to gently pry up the rollers from the back, then used needle nose pliers to remove majority of label, plus a thin screwdriver to remove remenants. Ran printhead realignment and cleaning cycles and printer works correctly. 

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1 REPLY 1

‎03-17-2019 04:24 PM

HP Recommended

Used a thin non-metallic spatula to gently pry up the rollers from the back, then used needle nose pliers to remove majority of label, plus a thin screwdriver to remove remenants. Ran printhead realignment and cleaning cycles and printer works correctly. 

Was this reply helpful? Yes No
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