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‎09-19-2019 08:35 AM

HP Recommended
Product: HP Envy 4500E
Operating System: Microsoft Windows 10 (64-bit)

Problems with copy and scan, tried every solution, now I want to try factory setting.

1 REPLY 1

‎09-22-2019 03:59 AM

HP Recommended

Hi @Elegie

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

On the printer's control panel, touch Tools > Restore to Defaults.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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