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‎02-10-2020 12:31 PM - edited ‎02-10-2020 12:53 PM

HP Recommended
Product: HP DeskJet 3630 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have forgotten the EWS password for my printer 3630 since then I can't manage my printer wirelessly such as setting functions which available only through the EWS web page. On the EWS web page the printer is asking for the forgotten password in order to restore the printer to default factory settings so I can't reset the printer through the EWS webpage. Are there any other ways to reset the password?

1 person had the same question
1 REPLY 1

‎02-12-2020 01:42 PM

HP Recommended

@m_249awm

 

You could try resetting the Network Settings back to default on your HP DeskJet 3630 and check if you can access the EWS Page again

 

If the issue persists you will need to contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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