cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
63
Flag Post

How to resolve HP Easy Scan crashing on Mac 10.10.5, OS X Yosemity

HP Recommended
HP OfficeJet 4652
Mac OS X 10.10 Yosemite

I am unable to use HP Easy Scan as it crashes.  Just started for no know reason! I tried downloading the app again and it continues to tell me that it can't install as it is damaged .   Loosing patience now . . . lol lol   Any one else have this problem?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,762 5,733 340 379
Message 2 of 2
Flag Post
HP Recommended

Hi @idahopawless,

 

I'd like to help!

 

Try the below suggestions -

 

Uninstall HP printer software

 

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

a) If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

b) If HP Uninstaller is not in the folder, continue to the next step.

3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.

The Printers folder opens.

5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

6. Restart the Mac.

7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

 

Update mac and printer firmware

 

To update Mac, try these steps - How to update the software on your Mac

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

 

Try installing HP Easy start from here-Software and drivers for HP OfficeJet 4652 All-in-One Printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation