How to solve the error 0XC4EB981B from ho deskjet ink advantage 3835

[Xiznayny]

Error code OXC4EB981B

HWLMICCI2 C

[Kuroi_Kenshi]

Hi @Xiznayny

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error code 0XC4EB981B on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset

1. Turn Off the Printer:
   • Press the power button to turn off the printer.
2. Unplug the Printer:
   • Disconnect the power cord from the back of the printer and from the wall outlet.
3. Wait for 60 Seconds:
   • Allow the printer to sit unplugged to clear any residual electrical charges.
4. Plug In and Restart:
   • Reconnect the power cord to the printer and the wall outlet.
   • Press the power button to turn on the printer.

Verify Cartridges and Printhead

1. Open Cartridge Access Door:
   • Ensure the printer is turned on, then open the cartridge access door.
2. Inspect Cartridges:
   • Check if the cartridges are properly installed and seated correctly.
   • Remove and reinsert the cartridges.
3. Clean the Cartridge Contacts:
   • Use a lint-free cloth to gently clean the copper-colored contacts on the cartridges.

Clear Any Paper Jams

1. Check for Paper Jams:
   • Remove any paper jams from the input tray, output tray, and the cartridge access area.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Reset Printer Using Software

1. Reset Printer Settings:
   • From the printer control panel, navigate to "Settings" > "Printer Maintenance" > "Restore Factory Defaults".
   • Confirm the reset and allow the printer to restart.

I hope this helps.

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Best regards,