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Locked

‎07-27-2020 04:40 AM

HP Recommended
Product: HP OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Hi I inherited an HP OfficeJet Pro 6970 from my former employer, however the printer is locked and I can't find a way of unlocking it. Furthermore I no longer have any contact with my former employer so can't ask them to unlock it for me. Are you able to help? Is there a workaround that I can do myself?

1 person had the same question
3 REPLIES 3

‎07-29-2020 10:35 AM

HP Recommended

@Magic1970, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-30-2020 02:35 AM

HP Recommended

Thanks for your help, I'll try this and get back to you if I have any problems. 

 

Cheers, 

 

Chris 

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‎07-30-2020 02:40 PM

HP Recommended

@Magic1970

 

Sure, keep me posted.

 

Cheers!

TEJ1602
I am an HP Employee

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