How to unlock the EWS features?

[mtiede]

I went to the printer EWS.  A bunch of stuff there is locked.  How do I unlock those.  I tried entering my normal email user and password and that wasn't what it wanted.  I tried a few other likely suspects, but nothing was accepted.

How to I reset the password?  (assuming that these features CAN be unlocked via EWS)

[sandytechy20]

@mtiede

Welcome to the HP support community.

Restore Network Settings to reset EWS page.

• From the home screen of your printer control panel, touch the Wireless icon . Touch the Setup icon . Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mtiede]

Interesting information, but I'm unsure if it had anything to do with my question.  I'm trying to gain access to EWS features, not the network (which works fine).

[sandytechy20]

@mtiede

Restoring network settings will reset the EWS log in ID and password as well.

By default, the user name is admin and leave the password blank.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mtiede]

Didn't seem to work.

With further searching for this problem, I see that others have tried resetting the network and it didn't put the user and password back to default either.

Some were sent special instructions to further reset in a private message.  Can you do that for me?

HP Envy 5660

Windows 10 pro

Thanks.

[sandytechy20]

@mtiede

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[mtiede]

These instructions to reset the printer did not reset the password, apparently as I still can't access the EWS features that are locked by user and password.

[Betty0610]

If the semi-full reset didn't work, then this would be a hardware issue with the unit.

Thanks!

[mtiede]

The unit reports that hardware failure is clear.

[mtiede]

If it is a hardware problem, what hardware is the problem and how can it be replaced (other than buying an entirely new machine)?

Seems odd that a user and password would be able to be blocked by a hardware failure.