Howto resolve error message "remover and check color cartridge

[C_AJB]

Have replace the color cartridge with a HP 343 cartridge there is an error message "remove and check color cartridge"

What do I check

How do I reolve this problem

Any help would be great

[sandytechy20]

@C_AJB

Welcome to HP support community.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue. (Remove the cartridges)

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update firmware:- Click here

You can refer this document for replacing the cartridges:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[C_AJB]

Thank you for advise.

I have followed your instructions but with no success.

Looking on the forum, it would appear that this is not a rare problem.

Is there another solution to this issue.

Thanks Regards

[asmita6658]

Hi @C_AJB

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding this issue. 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[C_AJB]

Thank you for your resonse.

I was wondering what are the possible hardware problems.

Also followed the link to HP Support and all I do is go round in circles looking for a solution.

As with another request for a solution, they were sent a private message.

Still hoping for an answer before resorting replacing my printer.

Thanks & Regards

[asmita6658]

Hi @C_AJB

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!