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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Hp 4520 Only prints in grayscale or black & White

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07-15-2020 11:09 AM
My HP Envy 4520 printer suddenly only prints in grayscale or black and white. When printing a test page it prints in color. All other prints are in black and white. I have searched all settings but I cannot find an area that selects only grayscale.
Is this an option on this printer?
07-18-2020 01:25 AM - edited 07-18-2020 01:26 AM
@BobD501, Welcome to the HP Support Community!
I understand you are not able to print in color from your Win PC. If the test page is printing in color, it means the printer hardware is working fine.
Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know how. Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee