Hp 5520 setup cartridges

[Matroxp]

Hello, i'm in trouble with a 5520 printer. After a reset, printer asks me setup cartdriges, but i didn't have them anymore. Could you help me?

Thanks

[Williamjoe]

HP Deskjet, Photosmart 5520 Printers - First-Time Printer Setup
Step 1: Remove the printer from the box.
Step 2: Connect the power cord and set your preferences. 
Step 3: Load paper into the input tray. 
Step 4: Install the ink cartridges.
Step 5: Align the printer.
Step 6: Install the printer software.

Regards,

Will

[Matroxp]

Hi, thanks for your feedback. Already tried different ways to do the initial configuration, but without luck. 

My problem is similar to this one: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-5520-Setup-Cartridges-not-working/td....

Printer asks me to insert initial (setup) cartridges but I've not them anymore; If I click keys to enter service mode and reset OOBE, printer does not enter to service menu.

Thanks!

[sandytechy20]

@Matroxp

Welcome to the HP support community.

I understand that your printer is asking for setup ink cartridges, I am glad to assist you.

As you have tried all the steps already and the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.