Hp. 5620 all in one printer

[Karen652]

My printer quit printing. Put in a new ink cartridge still wouldn't print just sends the paper through. 

[Dvortex]

Hello, @Karen652 – Greetings!

Thanks for stopping by the HP Support forums! I’ll be glad to be of your assistance 🙂

I see that you are facing issues while printing with your Envy printer. First off, what is the correct printer model? I could not find HP 5620 printer model. Is this a Photosmart 6520 or Photosmart 5520 printer? Please specify.

Also, to assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.


If the copy comes out fine, then the issue is with the printer drivers. Try the steps below to try and fix the issue:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Add or Remove programs – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now, go to http://hp.care/2oFOQnv and enter the printer model number to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC and check.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

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