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‎06-15-2024 09:44 AM

HP Recommended
Operating System: Microsoft Windows 11

Error message "there is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.

The printer is a HP office jet Pro 8600.  I have replaced the cataridges, but can clear the error message or figure out what is wrong

Category:
1 REPLY 1

‎06-17-2024 12:18 PM

HP Recommended

Hi @Spookie33,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the error message you're encountering with your HP Officejet Pro 8600 Plus e-All-in-One Printer typically indicates a problem with the ink system. Here are some steps you can take to troubleshoot and potentially resolve the issue:

 

1. Restart the Printer

  • Turn off the printer using the power button.
  • Disconnect the power cord from the back of the printer and the wall outlet.
  • Wait for at least 60 seconds.
  • Reconnect the power cord to the printer and the wall outlet.
  • Turn the printer back on.

2. Check the Ink Cartridges

  • Open the ink cartridge access door.
  • Ensure all ink cartridges are properly installed and seated correctly.
  • Remove and reinsert each cartridge to ensure they are properly connected.
  • Close the ink cartridge access door and check if the error message persists.

3. Clean the Ink Cartridges and Printhead

  • Turn off the printer and unplug the power cord.
  • Open the ink cartridge access door and remove the ink cartridges.
  • Clean the electrical contacts on the ink cartridges with a lint-free cloth slightly dampened with distilled water.
  • Clean the electrical contacts on the printhead inside the printer.
  • Reinstall the ink cartridges and close the ink cartridge access door.
  • Plug the power cord back in and turn on the printer.

4. Reset the Printer

  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the wall outlet.
  • Wait for 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn on the printer.

5. Update Printer Firmware Update the firmware on an HP printer

  • Ensure your printer firmware is up-to-date. Check for firmware updates on the HP Support website and install any available updates.

6. Check for Paper Jams

  • Make sure there are no paper jams or obstructions inside the printer. Open all access doors and remove any paper or debris.

Refer to this document:  HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 User manual

HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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