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‎01-10-2021 04:52 AM - edited ‎01-10-2021 05:05 AM

HP Recommended
Product: HP ENVY 6032
Operating System: Android 9.0 Pie

Hi there, I have purchased an HP ENVY 6032 printer with the 5 month free trial of Instant Ink. I have just signed up to the 100 pages a month plan and I have completed the set up of the printer. I did not receive any claim code or promo code in the box - there is a flyer in the box which specifically states a 5 month free trial, but there is no code on it or any other paperwork in the box. It also says on the box that I get 5 months free, as well as on the Curries website when I purchased the printer which was the main reason my wife and I purchased this printer. I purchased my printer on 8th January 2021 on the Curries website and registered with HP Instant Ink on 10th January 2021. 

Please advise how I should proceed?

Thank you for your help. 

Category:
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 03:29 AM

HP Recommended

@matth76, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎01-10-2021 05:04 AM - edited ‎01-10-2021 05:12 AM

HP Recommended

IMG_20210110_115509.jpg

 

IMG_20210110_115703.jpg

Screenshot_20210110_115838_com.android.chrome.jpg

 Attached above are three images, one of the box of my printer, one of the front of my printer lid and the brochure/flyer saying my printer qualifies for the 5 month's free instant ink, and I have also attached a screenshot of the UK Curries website of the printer I purchased which clearly says my printer comes with 5 months free instant ink. Please can my account be set up for the free 5 months? As mentioned I have just completed the set up of my printer and also signed up for the 100 pages a month for £3.49 a month instant ink. Thank you very much for your help resolving this. 

 

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‎01-11-2021 03:14 AM

HP Recommended

Please can anyone from HP help with this please?

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‎01-11-2021 03:29 AM

HP Recommended

@matth76, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-11-2021 06:11 AM

HP Recommended

Thank you very much for resolving this so quickly. I really appreciate it.

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