-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Hp Envy 7645 printer ADF

Create an account on the HP Community to personalize your profile and ask a question
03-07-2017 01:54 PM
ADF not scanning from Control Panel:
My Contol Panel says the ADF sees the document and I select to Scan to my PC. But the document does not feed and the scan does not take place.
Without touching the document, I open the Desktop app and it scans correctly.
Why does the ADF not work?
Solved! Go to Solution.
Accepted Solutions
03-10-2017 06:01 PM
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
Let me jump in with a solution for this issue in place of my colleague.
This issue could occur if the scan computer is not enabled.
Please follow the steps provided below:
1. Open the HP printer software.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
Let me know if this works.
You have a good day ahead.
03-08-2017 11:21 AM
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that the printer is not picking up the paper from the ADF.
I’d love to help!
Follow the steps in the below article and check if it helps.
Let me know how it works.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
Cheers!
The_Fossette
I am an HP Employee
03-10-2017 06:01 PM
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
Let me jump in with a solution for this issue in place of my colleague.
This issue could occur if the scan computer is not enabled.
Please follow the steps provided below:
1. Open the HP printer software.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
Let me know if this works.
You have a good day ahead.
03-11-2017 08:42 AM
You are welcome.
I am happy to know that the issue has resolved.
I also appreciate your time and patience.
Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
It was a pleasure assisting you. You have a good day ahead.