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HP Recommended
ENVY 7645
Microsoft Windows 10 (64-bit)

ADF not scanning from Control Panel:

My Contol Panel says the ADF sees the document and I select to Scan to my PC. But the document does not feed and the scan does not take place.

Without touching the document, I open the Desktop app and it scans correctly.

Why does the ADF not work?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@DaveRobinson16,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

Let me jump in with a solution for this issue in place of my colleague. 

 

This issue could occur if the scan computer is not enabled.

 

Please follow the steps provided below: 

 

1. Open the HP printer software.

2. Go to the Scan section.

3. Select Manage Scan to Computer.

4. Click Enable.

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

5 REPLIES 5
HP Recommended

Hi @DaveRobinson16

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the printer is not picking up the paper from the ADF.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2krorJY

 

Let me know how it works.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended
This is NOT an "out of paper" problem. It is a problem that the original is not fed into the ADF for scanning from the printer control but works fine from the desktop app.
HP Recommended

@DaveRobinson16,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

Let me jump in with a solution for this issue in place of my colleague. 

 

This issue could occur if the scan computer is not enabled.

 

Please follow the steps provided below: 

 

1. Open the HP printer software.

2. Go to the Scan section.

3. Select Manage Scan to Computer.

4. Click Enable.

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
HP Recommended

That did it. Many Thanks

HP Recommended

@DaveRobinson16,

You are welcome.

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

It was a pleasure assisting you. You have a good day ahead.

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.