cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
3,628
Flag Post

Hp OfficeJet 6600 printer - Ink system failure

HP Recommended
HP Officejet 6600
Microsoft Windows 7 (64-bit)

I have a HP Officejet 6600 printer with a Ink System Failure! I tried all the suggestion I could find online! Is there anyone that had this problem and actually fixed it?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
23,622 23,513 1,302 1,389
Message 2 of 2
Flag Post
HP Recommended

@Josie55

 

Welcome to HP forums, I see that you are getting ink system failure error.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Clean the ink cartridges, and then check the error message

  1. Gather the following materials:

    • A clean, lint-free cloth

    • A clean, dry cotton swab

    • Distilled or bottled water

         CAUTION:

      Do not use tap water because it might contain contaminants that can damage the printhead.

  2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

  3. Gently wipe the copper-colored contact on one of the ink cartridges.

    Figure : Wiping the copper-colored contact

    Wiping the copper-colored contact
  4. Wipe the contact with a dry, lint-free cloth before proceeding to the next step.

  5. Repeat these steps for the three remaining ink cartridges.

  6. Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.

    Figure : Reinserting the ink cartridge

    Reinserting the ink cartridge
  7. Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.

    Figure : Matching the colored dot on the print carriage

    Matching the colored dot on the print carriage
  8. Close the ink cartridge access door.

  9. Check the printer control panel to see if the error message persists.

    • If the message is to Replace the, or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).

Update the printer firmware

  1. Make sure the printer is on and connected to the computer through your local network or USB cable.

  2. Go to HP Customer Support - Software and Driver Downloads.

  3. If a Let's identify your product to get started page displays, click Printer.

  4. Type your printer model number, and then click Submit.

    The software results page for your printer displays with the default operating system selected.

  5. If you need to change the version of Windows, click Change, select your version, and then click Change.

  6. Click Firmware, and then click Download.

    If a Firmware section is not listed, an update is not currently available for your printer.

  7. Save the file to your computer.

  8. Locate and then open the file to start the installation process.

  9. When the HP Printer Update window opens, see if the printer serial number displays.

    • If the serial number displays, select the checkbox next to it, and then click Update.

    • If the serial number displays but the status is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

    • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

     The HP Printer Update utility window showing a serial number selected for an HP OfficeJet 4650 and an activity bar showing that the update is in progress.

  10. When the update completes, click OK.

  11. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the computer, and then restart the computer.

You can use this HP document for more information:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Tags (1)
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation