Hp OfficeJet 6830 Clean Printhead

[FrankM83]

Hello,

I have always refilled my ink cartdrige by myself and after three years I saw that the printer was a bit dirty with fallen ink. I had to clean it internally with some tissue but I didn't damage any part. Just used plain tissue to absorb the ink.

After this operation the printer is active like before but is not printing any color.

I suspect the printhead is dirty now and should be clean. How can I remove it and clean? 

Can you indicate a tutorial on how to do it?

Thanks in advance

Frank

[Raj1788]

@FrankM83

Welcome to the HP Support Community

HP Officejet 6800 Printers series does not have removable printhead.

Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Clean Printhead.

   A test page prints.

5. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum... for Black or Color Ink Not Printing.

Keep me posted, how it goes!

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Have a great day!

Cheers:)

[FrankM83]

Dear Raj, Thanks for the fast response.  I repeated the automated print head cleaning many times. all the three levels. But the printer keeps on printing white pages. This is why I would like to clean it manually.  Do you have any other suggestion? Best Frank

[Raj1788]

@FrankM83

HP Officejet 6800 Printers series does not have removable printhead.

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!