Hp Officejet Pro 6968 printing in all colors except for black

[Lynox9]

Okay, so my printer is not printing in black. At first it was blurry, but then nothing in black. I tried to exchange cartridges and cleaning the printhead multiple times, but still it’s not printing in black! And what’s worse is that I can’t even manually clean the printhead in this model. Any ways to fix it? The printer’s warranty has expired so I really don’t know what to do.

[senan6806]

@Lynox9

A warm welcome to HP Support Community!

Power resetting the printer and then performing an automated/manual cleaning may resolve the issue. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can use the steps available here to update the printer firmware.

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the ink cartridges, refer to step 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) From the printer control panel, open the Setup  menu.

😎 Open the Printer Maintenance or Tools menu.

9) Touch Clean Page Smears or Clean Smear.

10) From the printer control panel, open the Setup  menu.

11) Open the Printer Maintenance menu.

12) If necessary, open the Tools menu, and then touch Clean Printhead

Let me know how it goes!

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