When I send a print job from my iMac to my HP Officejet Pro 8710, I hear a click click from the printer, and the print queue on my iMac after a few seconds shows "Printing - Printing page 1, 100% complete". However, the printer does not print the job. When I click on printer settings, and select Jobs, it shows Current, and underneath that it shows Print, and underneath that it shows Printing. When I clear the queue on my iMac, the printer shows "printing cancelled". I have reset the printer to the original default settings and reconnected it to my wifi. I also deleted the printer from my iMac and then installed the printer software, and then re-added the printer. I have checked to make sure there are no jams of paper. I have also cleaned the print head, which prints out a perfectly printed test page.
The printer just now started showing the cyan cartridge is depleted and must be replaced to resume printing, so I am unable to copy a document.
My iMac has the latest software installed. And the printer shows that "The most current updates have already been installed".
I did the ping test and it showed "10 packets transmitted, 10 packets received, 0.0% packet loss".
When I was trouble shooting this problem, I cleaned the print head and it printed a perfect test sheet. I was also able to print the Wireless Quick Start Guide. However it would not print a Wireless Test Report or a Network Configuration Report. Instead the printer under jobs showed the job was printing but it never printed, the same as when I sent a job to print from my iMac.
This morning before your help appeared, I convinced myself that there was a hardware problem, and I ordered a new HP printer through Best Buy. I can cancel the order, and get an ink cartridge, if it's possible that the problem was the now depleted ink cartridge.
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