Hp Photosmart 5524 will not print

[Quinton7]

Hi, I have been days on this. My printer will not print from my Mac. it will run a test page etc but when i try and print it says " The printer configuration is incorrect or the printer no longer exists"

I have clean installed it several times with all drivers but it refuses to print. Any help would be great. I have searched the net and tried all the common problems but to no avail.

many thanks

Quinton

[Quinton7]

Please can anyone help? this is driving me mad. Absolutely nothing on the net or youtube to fix this with a Mac

[Kumar0307]

@Quinton7, Welcome to the HP Support Community!

I understand you are not able to print from your Mac. To assist you better, do you get any errors while trying to print?

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• If you are able to print test pages from the MAC to the printer, it means the connectivity is fine.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Follow the steps till step 7 on this document to uninstall all HP printer drivers. Install the printer using AirPrint driver as shown in step 2 of this document.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Quinton7 · Accepted solution]

Hi Kumar

i tried all sorts of things and updates. I sold it on marketplace and bought a £40 Epson which works fine.

Thank you for the reply tho :-}

Quinton