Hp c5180

[Gremlinsinside]

Hi. I'm trying to get a friend's printer working every time they put in a cartage it says unknown cartridge it's an an antique printer so I don't think ho will support it and was looking for a service manual to run tests any help would be appreciated 

Thanks 

[Kuroi_Kenshi]

Hi @Gremlinsinside,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The HP Photosmart C5180 is a discontinued model, but there are still steps you can take to troubleshoot the "unknown cartridge" issue.

Check Cartridge Compatibility

• Ensure you are using genuine HP cartridges compatible with the Photosmart C5180.
• Verify that the cartridge model number matches the printer requirements.

Inspect Cartridge and Cartridge Contacts

• Remove the cartridge and inspect it for any damage.
• Clean the cartridge contacts and the printer cartridge slot contacts with a soft, lint-free cloth slightly moistened with distilled water.

Reset the Printer

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds, then plug it back in and turn on the printer.
• Reinsert the cartridges and see if the issue persists.

Update Firmware (if possible)

• Check the HP Support page to see if there are any firmware updates available for the HP Photosmart C5180.
• Download and install the firmware update.

Perform Printer Diagnostics

• Open the printer menu and navigate to the diagnostics section to perform any available self-tests.
• This may help identify if there is a deeper issue with the printer's hardware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,