Hp desk jet 2852e Tricolor light blinking with new cartridge

[Sissy2014]

Tri color light blinking with new cartridge showing  e on screen 

[Max3Aj]

@Sissy2014, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
A blinking Tri-Color light with an "E" on the screen of your HP DeskJet 2852e printer usually indicates an issue with the tri-color cartridge. Here are some troubleshooting steps you can try:

Reseat the Cartridge

• Open the printer's ink cartridge access door.
• Remove the tri-color cartridge and check for any protective tape still on the copper contacts or nozzles.
• Reinsert the cartridge properly, ensuring it clicks into place.
• Close the door and check if the error persists.

Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Use a lint-free cloth or a soft, dry microfiber cloth.
• Gently wipe the copper-colored contacts on the cartridge and the corresponding contacts inside the printer.
• Allow it to dry for a few minutes, then reinstall the cartridge.

Check for Compatibility

• Ensure you're using the correct cartridge, depending on your region. Which cartridges work with my HP printer? | HP® Support
• If you inserted a non-genuine or region-locked cartridge, the printer may not recognize it.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 2-3 minutes.
• Plug it back in, turn it on, and check if the blinking stops.

Use HP Printer Utility (HP Smart App)

• Open HP Smart on your computer or mobile device.
• Check if the app displays an error message related to the ink cartridge.
• Follow any on-screen troubleshooting instructions.

Try a Different Cartridge

• If possible, try using another tri-color cartridge to see if the problem is with the cartridge itself.
• If the error disappears with a different cartridge, your new cartridge might be defective.

Check for Firmware Updates

• Sometimes, firmware updates fix cartridge recognition issues.
• Go to HP Support and check if a firmware update is available for your printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support