Hp deskjet Ink advantage 4625 can't print, but it scans and photo-copy well

[John07]

Hi everyone, I am using Hp deskjet Ink advantage 4625 for printing, photo-copying and scanning. Everything has been working fine since I bought the printer at least 4 years ago. That means I have been able to print, scan and photo copy using MacBook (mid-2010) Sierra. Recently I can't print but I am able to scan with my laptop and photo-copy is working fine. It starts connecting well with USB, then seems to start printing (printing page1.10% complete), later it changes the message to: printing - Waiting for printer to become available. It's not able to go beyond 1.10% printing. What could be the problem?

[jabzi]

Hello,

Please click https://support.hp.com/in-en/document/c04249334  to access the steps that should resolve the issue .

[John07]

Hi Jabzi, 

Thanks for your quick response. I have tried the steps in the link provided:

1. Made sure the print is ready

2. Reset the printing system 

3. On trouble shooting: I am using a cable, but with the same cable I am able to scan documents from the same printer to the laptop. Therefore, I think the cable is working fine. 

But the problem still persistent, I am still experiencing the same issue.

With regards 

John