Hp envy 6055e

[Sue000]

Hours and hours spent with various tech support trying to get this piece of junk to print 

[Kuroi_Kenshi]

Hi @Sue000,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Connectivity

• Wi-Fi Connection: Ensure your printer is connected to your Wi-Fi network. You can check and reconnect if necessary using the HP Smart app.
• USB Connection: If using a USB connection, ensure the cable is securely connected and the printer is recognized by your computer.

2. Restart Printer and Devices

• Power Cycle: Turn off your printer, modem/router, and your computer. Wait for about 30 seconds before turning them back on.
• Device Restart: Restart your computer after the printer is powered on.

3. Update Printer Drivers and Software

• HP Smart App: Ensure you have the latest version of the HP Smart app installed on your device.
• Driver Update: Visit HP Software and Drivers to download and install the latest driver for your HP ENVY 6055e.

4. Check Printer Status

• Ink Levels: Make sure your ink cartridges are not empty and are installed correctly.
• Paper Jam: Check for any paper jams and clear them if present.
• Printer Queue: Ensure there are no documents stuck in the print queue. Clear the queue if necessary.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,