Hp envy 7900e series printer error 001B5D09

[Oofjen]

Hello, I have an HP envy inspire 7900e printer and it does not like colored paper!

My printer started showing a blue glitched screen after I attempted to print with light pink paper (same letter size, same printer paper thickness 24lbs) and it fails to comprehend it. It started a paper jam and then the second time I unjammed it and reset by unplugging the printer cord from the outlet. Same blue screen and error code 001B5D09.

Is my printer bricked or done for? Or is there a way to make it print again? I really want to figure out why it refuses to print on colored printer paper. I don’t even think it prints normally anymore.

EDIT 08/26/2024: The printer does not work anymore. There is no paper or obstruction in the printer yet it claims there is a paper jam and that I cannot proceed with anything until I clear it out. I have no idea how to fix this and even unplugging the cords from the printer and the outlet and re-plugging it in brings up the paper jam screen. I in all honestly don't know what to do. This printer is not even that old....

[Nal_NR]

Hi @Oofjen,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the error 001B5D09.

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

This could be a hardware issue. However,  let's perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.