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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
macOS 12.0 Monterey

Upon start up, the Hp envy photo 7855 printer will not go past the first dot with the blue circular HP logo and the long thin blue bar all the way to the right. I have tried the 15 and 30 second power drain and have it plugged straight into the wall.  Screen is frozen and power button is non-responsive Need someone to send me the hard reset/re-initialize instructions as this is out of warranty. 

1 REPLY 1
HP Recommended

Hi @Spot4me,

 

Welcome to the HP Support Community

 

I understand you need information on performing a factory reset on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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