Hp ink tank 315 Erorr!

[indotech]

i have changed catridge but these light still on. please help (sorry for bad english)i have changed catridge but these light still on. Please help

[A_Gayathri]

Hi @indotech,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Let's troubleshoot the issue with your HP Ink Tank 315 printer. 

Here are some steps you can follow:

Check Cartridge Installation:

• Ensure that the cartridges are properly installed. Remove the cartridges and reinsert them, making sure they click into place.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges.
• Use a lint-free cloth or a cotton swab lightly moistened with distilled water to clean the electrical contacts on the cartridges and inside the printer.
• Allow the contacts to dry before reinserting the cartridges.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Protective Tapes:

• Ensure that all protective tapes or covers have been removed from the new cartridges.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer firmware is up to date. You can check and update the firmware through the HP Smart app or the HP website.

Perform a Hard Reset:

• With the printer on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect it to the printer.
• Turn the printer back on.

If the problem persists, there may be an issue with the new cartridges or the printer itself. In such a case, consider the following:

Try Another Set of Cartridges:

• If possible, try using a different set of cartridges to see if the problem is with the cartridges.

Refer to this document: HP Ink Tank 315 User manual  
HP Ink Tank 310, 410 printers - Blinking lights and 'E' errors

I hope this helps. 

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Take care and have a good day.

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