Hp officejet 4630 won't print

[Alewis324]

I try to print a document from my computer and all i am getting are dashes or blank sheets. I have only used the pronter 4 times since i got it and 2 out of the 4 times were to print or copy. There is ink in both cartridges so I do not know why it is just goving me blank pages. I tried cleaning the cartridges and aligning it to see if that works, but the alignment page wasn't even printed out properly. Its missing the printer image and most of the lines on that should be present. I know because i still had the first copy when i did the alignment. I had this lrinter for less than a year and barely used so i don't know why it is not printing as it should.

[Rainbow7000 · Accepted solution]

Hello!
Welcome to the HP Community @Alewis324,

I read your post about the print quality issues you are facing with your Officejet 4630, and wanted to reply with my suggestions to help out.

See the below links and try the troubleshooting steps. If the quality does not improve, contact HP to discuss replacing the printer.

1. Fixing Poor Print Quality
2. Printer Prints a Blank Page or Does Not Print Black or Color Ink

If you have any troubles, let me know and I will do my best to help.

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!

Best wishes:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

[JW110]

Hello - I've tried all of the suggestions made. Problem is my printer is off-line. When I use the support tool, I get the message that everything is fine. When I'[ve printed a print quality report, all is get is 4 colored boxes plus black/grey box and below there are a blach line, 3 colored lines, a box with + in it, 3 colored lines with order exchanged and a black line. There is no writing or suggestions. The blue light on the printer is on and not blinking - the printer is connected to the network but is off-line. I can't understand how I can use the prnter part of the day and then for seemingly no reason (I'm not at the moment printing), I get the off-line message. I have done all of the steps the 2 (@Alewis324 and someone who is an employee) have suggested - I had run them before and then tried again this morning and nothing has worked. I've tried turning off the computer and the printer and restarting both - that hasn't worked. This problem has been occurring at least monthly - this last week it went to weekly and today it went daily (worked Friday but went off-line on Saturday). The last 2 times I was working on the computer and just got a message saying it was off-line. Thanks for you help - I hope you have more suggestions.

[JW110]

I am happy with your answer - just can't find where to check to accept solution