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‎08-12-2019 12:22 PM

HP Recommended
Product: HP Officejet 5746

my hp officejet 5746 has a blue screen and C8190200 error message, I already tried everything and nothing is working so please help out here!

1 REPLY 1

‎08-14-2019 05:01 PM

HP Recommended

@lalapunzi

 

I suggest you do a Hard Reset on the printer without the ink cartridges.

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on put the cartridge in.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Keep me posted, how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Welcome to the HP Community 🙂

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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