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‎09-01-2020 10:09 AM

HP Recommended
Product: Hp officejet 6960

I need help cleaning the printer head,

I have never done it, and YouTube ain't really helping, can you tell me how can I do this,

I don't want to damage this beauty,

Please I need an answer.

THANK YOU FOR READING 

I'LL BE WAITING FOR YOUR ANSWER'S

😪

1 REPLY 1

‎09-03-2020 02:30 PM

HP Recommended

@Brillodelunax

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. From the printer control panel, open the Setup menu.
  2. Open the Printer Maintenance menu.
  3. If necessary, open the Tools menu, and then touch Clean Printhead. A test page prints.
  4. Examine the test page. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning.

Click here: https://support.hp.com/in-en/document/c05076934 to know more about cleaning print head. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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