Hp officejet pro 6978 printing in black and yellow

[ejane88]

Hi,

My printer has not printing in colors, only black and yellow. I cleaned the heads 3x over the last few days, did alignment (which did not work) and cleaned the vents. I did full reset and the same thing happens for copying. Please advise,

Thanks

Eniana

[Anand_Andy]

Hi @ejane88,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP  printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ejane88]

HI,

Yes I am using HP ink from insta ink. I am printing from both internet browser and documents on my desktop. The copy also prints out the same. I tried ton install the firmware but it said there was none for my printer

. 

[ejane88]

Hi,

I am still having this issue even with black ink only