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‎11-10-2021 09:02 AM - last edited on ‎11-12-2021 10:03 AM by

HP Recommended
Product: Hp officejet pro 8600

As above. The printer turned on randomly and cycled last night, but today this is all I have. The whole thing is nonresponsive, and pulling the plug does not cause it to cycle and start up cinema hd. This is following a firmware update a few days ago

Category:
1 REPLY 1

‎11-14-2021 08:54 AM

HP Recommended

Hi @ksleini,

 

I'd like to help!

 

I understand your printer display is blank.

 

Try the below suggestions-

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Yes" on the bottom right to say “Thanks” for helping

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