Hp printer blue screen error

[Broncs]

Hp printer blue screen error

[Hawks_Eye]

Hi @Broncs 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

A blue screen error on an HP printer can be frustrating, but here are some steps to troubleshoot and resolve the issue:

Perform a Power Reset:

• Turn off the printer and disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds, then reconnect the power cord directly to a wall outlet (avoid using surge protectors).
• Turn the printer back on and check if the error persists.

Update Printer Firmware:

• Visit the HP Support page for your printer model and download the latest firmware update.
• Follow the instructions to install the update, as outdated firmware can sometimes cause blue screen errors.

Restore Factory Defaults:

• Access the printer's control panel and navigate to Setup > Printer Maintenance > Restore Factory Defaults.
• Confirm the reset and allow the printer to restart. This can resolve deeper system errors.

Check for Hardware Issues:

• Inspect the printer for any loose connections or damaged components.
• Ensure that all cartridges and paper trays are properly installed.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye