Hp printer deskjet ink advantage 3789 not printing through laptop

[Karan0055]

I am using this printer for a while and I am able to print through my phone as well as through my another laptop. I am not able to print from my newer hp laptop tried everything hp support assistant or drivers .I can print scan from my printer through my laptop however not able to print. Please help me as fast as you can.

[Nal_NR]

Hi @Karan0055,

Welcome to the HP Support Community. 

I'd like to help!

You may click here and update the firmware and drivers for your new laptop with Windows. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Karan0055]

I already have the hp smart app. My drivers and my windows is already updated. I update it as soon as a new update comes up. I tried printing through hp smart there is no sign of printing. I tried printing through microsoft docs it showed error. I went into my printers and devices in control panel it shows status error. I also tried hp support assistant the fix app. I tired it 2 or 3 times no change it just don't print. I saw from the another community post to remove all the drivers and re-intall them .I was unable to do that some of the drivers were not able to be removed. Maybe you can help me with this. 

[Nal_NR]

Hi @Karan0055,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!