Hp smart tank 515 doesn't print

[Bimbab]

When I send a print job doesn't matter from where it if I am lucky prints one page then when next page comes it begins to move stops waits for a random time starts again then stops entirely waits 5 mins ejects the paper then waits tries to print again but fails there is no error codes in the logs I am not printing huge files no lights blink no error message on the computer nothing before it worked fine it's not even a year old

[Bimbab]

Even shutting it down takes 10 mins

[A_Gayathri]

Hi @Bimbab,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Smart Tank 515 is having some frustrating issues. Here are a few troubleshooting steps you can try to resolve the printing problems:
 

1. Check for Paper Jams or Obstructions

• Ensure there are no paper jams or obstructions in the paper path.
• Remove any paper and check for small pieces of paper stuck inside the printer.

2. Update Printer Firmware and Drivers Update the firmware on an HP printer

• Go to HP’s website and download the latest firmware for your HP Smart Tank 515.
• Make sure you have the latest drivers installed on your Windows 11 computer.

3. Clear Print Queue

• Open the print queue on your Windows 11 computer and clear any pending print jobs.
• Restart the printer and try printing again.

4. Check Ink Levels

• Ensure that the ink levels are sufficient. If ink levels are low, replace the ink bottles.

5. Perform a Printer Reset

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.

6. Clean the Printhead

• Perform a printhead cleaning through the printer’s control panel or HP Smart app.

7. Check Network Connection

• Ensure that the printer is properly connected to your Wi-Fi network.
• If you are using a wired connection, check the cables for any damage or loose connections.

8. Test with Different Paper

• Try using different types or brands of paper to see if the issue persists.

9. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. It can automatically diagnose and fix many common printing problems.

Refer to this document:  HP Smart Tank 515 Wireless All-in-One User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.