Hp smart tank 7602 stuck on loading screen

[mwcooter]

Have tried to reset by unplugging but doesn’t change anything. Printer powers on with flashing green and starts moving on the loading screen and then light just turns solid amber and does nothing else, been like this for a few days 

[Sneha_01 · Accepted solution]

HI @mwcooter,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Smart Tank 7602 printer is stuck on a loading screen with a solid amber light after attempting to reset it, here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Power Cycle the Printer

Turn Off and Unplug: Completely power off the printer and disconnect the power cord from the electrical outlet.

Wait: Leave the printer unplugged for at least 1-2 minutes to ensure all internal components have fully powered down.

Plug In and Power On: Reconnect the power cord to the printer and plug it back into the electrical outlet.

Turn On: Power on the printer and observe if it progresses past the loading screen.

2. Check for Obstructions and Paper Jams

Inspect Printer: Open the printer cover and check for any obstructions such as paper jams, foreign objects, or loose parts inside the printer.

Remove Obstructions: Carefully remove any visible obstructions that may be hindering the printer's functionality.

3. Perform a Hard Reset

1. Hard Reset: If the power cycle didn’t resolve the issue, perform a hard reset:
   • Make sure the printer is powered on.
   • Disconnect the power cord from the printer while it is still on.
   • Wait for about 60 seconds.
   • Press and hold the power button on the printer for about 15-20 seconds to discharge any residual power.
   • Reconnect the power cord to the printer and turn it on.

4. Update Firmware

Check for Firmware Updates: Visit the HP support website, enter your printer model (HP Smart Tank 7602), and look for any available firmware updates.

Download and Install: If updates are available, download them and follow the instructions provided to install them on your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support