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‎11-06-2018 02:35 PM

HP Recommended

Trying to set up my email address for my new printer.  Site will not accept my claim code.  Tried 4 times

1 REPLY 1

‎11-08-2018 11:02 AM

HP Recommended

@JohnZinn

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your post and I would like to help

 

Please Remove and Re-enable Web Services and use the new claim code

 

To begin with please make sure the printer is plugged directly into a wall outlet and not a surge protector. 

1. On the printer click on the Web Services icon in the top left corner of the display.
2. Click on Settings.
3. Click on Remove/Disable/Turn Off  Web Services.
4. Follow the onscreen instructions
5. Restart your Printer and from the main screen click on the Web Services icon again. 

 

Let me know how it goes

 

Thank you and have a good day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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